Frequently Asked Questions

Universal Translator is a translation service designed specifically for Twitch streamers. It automatically detects and translates chat messages from any language to your preferred language in real-time, helping you connect with viewers from around the world.

We use advanced language detection to automatically identify the language of incoming chat messages. If a message is in a different language than your preferred language, it gets translated in real-time using state-of-the-art translation technology. You can view all translations in your dashboard.

We support 28 languages including: English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Chinese, Dutch, Polish, Swedish, Danish, Norwegian, Finnish, Czech, Romanian, Hungarian, Greek, Turkish, Arabic, Hebrew, Hindi, Thai, Vietnamese, Indonesian, and Ukrainian.

You can view the complete list with language codes in your settings page.

Yes! We offer a free plan that includes 20 translations per month. This allows you to test the service and see how it works with your channel before committing to a paid plan. No credit card required to get started.

On the free plan, translated messages are sent from your Twitch account. Paid plans include a professional bot identity.

Getting started is easy:

1. Click "Login with Twitch" to connect your Twitch account
2. Authorize Universal Translator to access your channel
3. Set your preferred language in the settings
4. That's it! We'll start translating messages automatically

No installation required! Universal Translator is a web-based service. Simply log in with your Twitch account and you are ready to go. View your translations from any device with a web browser.

Yes, you can change your preferred language at any time from your dashboard settings. All future translations will use your new preferred language. Your translation history will remain unchanged.

Yes! Depending on your subscription plan, you can connect multiple Twitch channels:

• Free: 1 channel
• Mini: 1 channel
• Starter: 1 channel
• Basic: 1 channel
• Pro: 1 channel

A translation is counted each time we translate a chat message from one language to another. If a message is already in your preferred language, it doesn't count against your quota. You can monitor your usage in real-time from your dashboard.

We'll send you notifications when you reach 75% and 90% of your monthly translation limit. If you exceed your limit, translations will be paused until the next billing cycle or until you upgrade to a higher plan. Your chat will continue to function normally.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you'll be charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle.

We recommend trying the free tier first to make sure everything works for your setup. If you upgrade to a paid plan and run into any problems, reach out to us via the contact page and we'll find a solution together. You can also cancel your subscription at any time — there are no long-term commitments.

You can cancel your subscription at any time from your account settings. Your service will remain active until the end of your current billing period. No further charges will be made after cancellation.

Our translation system is designed for real-time performance. Most translations complete in under 3 seconds. The exact delay may vary based on message length and current system load, but we optimize for speed to ensure you can respond to your viewers quickly.

We use OpenAI's advanced language models to provide highly accurate translations. Our system is optimized for conversational chat messages and handles slang, context, and casual language better than traditional translation services. While no automated translation is perfect, the AI-powered approach delivers excellent results for real-time chat.

Yes, we take security seriously. All data is encrypted in transit and at rest. We only store the minimum necessary information to provide the service. We never share your data with third parties, and you can delete your account and all associated data at any time.

Yes, all translations are stored in your translation history, which you can access from your dashboard. You can view recent translations and filter by language directly from your dashboard's live translations view.

We offer multiple support channels:

• Email support: Reveal Email
• Documentation and guides in our help center
• Priority support for Pro and Enterprise customers

We typically respond within 24 hours on business days.

If you encounter any issues or bugs, please contact our support team with as much detail as possible, including screenshots if applicable. We prioritize bug fixes and will work to resolve any issues quickly.